Conflict
Resolution Workshop
Course Overview
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground, while learning crucial conflict management skills, including dealing with anger and other related emotions, both productive and non-productive.
Learning Outcomes
- Understand what conflict and conflict resolution means, and learn about the six phases of the conflict resolution process
- Be able to adapt the process for all types of conflict, break out parts of the process and use the right tools to prevent the conflict
- The knowledge to use basic communication tools to resolve conflict
- Learn about basic anger and stress management techniques
About Skills Academy
Skills Academy Asia was formed in 2013 to provide world class training and development for public and private corporations, with over 50 organisations and 10,000 participants attending our programs over the years. We are passionate about solving problems sustainably, encouraging growth mindsets, and strive to keep our participants engaged and inspired.
About Brickfields Asia College
BAC has been offering top quality tertiary education since 1991 and has a proven track record of producing excellent results for our various programs. Our students have consistently won top globally-recognised academic awards for the subjects of Business and Law.
Entry Requirements:
- Malaysian citizens – Job Seekers, Retrenched workers, Graduates, Business Owners, Entrepreneurs or anyone interested in understanding conflict resolution.
- Participants are required to bring along their laptops during this course. (Please avoid bringing work laptops that may limit your access to external domains)
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