Hotel Customer Service

dish on white ceramic plate

WHAT IS THIS COURSE ABOUT

This course aims to give you an understanding of concepts and skills for providing outstanding customer relations, which include problem solving, effective communication, dealing with challenging customers, and cultural components of customer interactions and service excellence. You will discuss customer relations goals, the importance of customer relations to business success, and current trends and practices.

WHEN

Wednesday, 13th March 2024

WHERE

BAC PJ Campus, VSQ @ PJ City Centre, Jalan Utara, 47000 Petaling Jaya

WHY YOU SHOULD ATTEND

  • To enhance your skills and knowledge in effectively handling guest interactions
  • To be equipped with the necessary tools to provide exceptional service, handle difficult situations, and exceed customer expectations
  • To explore career opportunities within the hospitality industry
  • To stand out among other professionals in the field

WHAT YOU WILL LEARN

  • How to enhanced communication skills
  • How to develop a customer-centric mindset
  • Problem-solving and conflict resolution
  • Teamwork and collaboration
  • Professional development and adaptability

WHO ARE YOUR FACILITATORS

Mahalingam Mahendra / Yogeswari Achanah, Lecturers (Reliance College)

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