This course aims to give you an understanding of concepts and skills for providing outstanding customer relations, which include problem solving, effective communication, dealing with challenging customers, and cultural components of customer interactions and service excellence. You will discuss customer relations goals, the importance of customer relations to business success, and current trends and practices.
Wednesday, 13th March 2024
BAC PJ Campus, VSQ @ PJ City Centre, Jalan Utara, 47000 Petaling Jaya
WHY YOU SHOULD ATTEND
To enhance your skills and knowledge in effectively handling guest interactions
To be equipped with the necessary tools to provide exceptional service, handle difficult situations, and exceed customer expectations
To explore career opportunities within the hospitality industry
To stand out among other professionals in the field