Customer Relations Management

WHAT IS THIS COURSE ABOUT

Dive into the world of exceptional customer relations with this intensive two-hour workshop tailored to equip you with the skills and insights needed to build lasting, positive relationships with your clients. Whether you're in sales, customer support, or managing client relationships, this workshop promises to enhance your ability to connect, understand, and exceed customer expectations.

WHEN

Tuesday, 21st May 2024

7pm - 10pm

WHERE

BAC PJ Campus, VSQ @ PJ City Centre, Jalan Utara, 46200 Petaling Jaya

WHY YOU SHOULD ATTEND

  • Discover how to tailor your communication style to highlight key aspects that resonate with your audience, making your offerings stand out.
  • Learn the art of making positive first impressions and building lasting relationships with counter clients/customers.
  • From active listening to non-verbal cues, grasp the nuances that contribute to effective communication and relationship-building.

WHAT YOU WILL LEARN

  • Developing relationships with counter clients/customers
  • Impressions
  • Providing information: product / service features
  • Gathering information: product / service benefits
  • Communication principles

WHO ARE YOUR FACILITATORS

This session will be led by a seasoned expert with a wealth of industry knowledge and a distinguished track record in training. The trainer brings forth not only several years of valuable experience but also a deep understanding of the intricacies of the industry. Drawing from a wealth of practical insights and real-world scenarios, the seminar is curated to provide you with actionable strategies and a comprehensive understanding of the topic.

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