Dive into the world of exceptional customer relations with this intensive two-hour workshop tailored to equip you with the skills and insights needed to build lasting, positive relationships with your clients. Whether you're in sales, customer support, or managing client relationships, this workshop promises to enhance your ability to connect, understand, and exceed customer expectations.
Tuesday, 21st May 2024
7pm - 10pm
BAC PJ Campus, VSQ @ PJ City Centre, Jalan Utara, 46200 Petaling Jaya
WHY YOU SHOULD ATTEND
Discover how to tailor your communication style to highlight key aspects that resonate with your audience, making your offerings stand out.
Learn the art of making positive first impressions and building lasting relationships with counter clients/customers.
From active listening to non-verbal cues, grasp the nuances that contribute to effective communication and relationship-building.
WHAT YOU WILL LEARN
Developing relationships with counter clients/customers
Providing information: product / service features
Gathering information: product / service benefits
WHO ARE YOUR FACILITATORS
This session will be led by a seasoned expert with a wealth of industry knowledge and a distinguished track record in training. The trainer brings forth not only several years of valuable experience but also a deep understanding of the intricacies of the industry. Drawing from a wealth of practical insights and real-world scenarios, the seminar is curated to provide you with actionable strategies and a comprehensive understanding of the topic.
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